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Application of Visual IVR for enhance the customer experience



For a company to achieve its goals it is important to keep and grow its customers.

It’s an undeniable fact, that customers are the base of every success. That’s why it is said “Your best customers leave quite an impression. Do the same, and they won’t leave at all”.

Customers want to feel like they are special. So treat them like they are important and great success awaits for you. Or just in one word, be a “Customer oriented”.


So let’s gather above mentioned in one sentence: You need satisfied, happy customers and growing business. And Visual IVR is a tool to help you. And here is why:

  1. Time is money. What can you give your customers more valuable than respecting their time? Instead of long queues, waitings in lines, callings they just can use the app and find the needed information.
  2. There is a saying “A picture is worth a thousand words”. And it exists for a reason:
    People prefer visual information more than written or verbal, because our brains process visual content quickly and more effectively.
    With the help of Visual IVR your customers are able to search for the information visually via self driven menus.
    This makes their experience more efficient and enjoyable.
  3. If you want a success your goal must be to deliver an excellent Customer Service. And the best way is to understand your customers’ needs. Visual IVR gives you the possibility to create questionnaires, feedback forms, surveys, polls to know exactly what people like or not. So after receiving and analyzing the information provided by them you can lead your marketing department into the right campaigns making your customers’ experience better.
  4. If the customer can’t find the information within the app, he/she will contact your call center. Visual IVR lets you collect all the data about users, the steps they made, the questions asked and more. So your call center specialist will be ready to answer their questions easily cutting down the call handling time. And callers won’t be asked to repeat the information again. Also, with the help of Visual IVR you will route the call to the right specialist. So people will have their questions answered faster and righter.


Visual IVR makes your customers feel valued. Try yourself and find even many more advantages and possibilities that Visual IVR can give you to enhance customer experience.

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Private business

Handling a lot of clients can be a very challenging as you have to make sure that you are able to respond to all their requests. StarPhone is a great app that helps our business stay in touch with customers 24/7 and answer all their requests with no extra effort.

Rebecca Stewart

After I started using the Star Phone app along with the Smart Star number, my leads have increased dramatically. And the g…

Robert Gonzalez

Great app! So far it has never failed me. Great help for big companies with users all over the world. App localization cou…

Simply Becky

Very simple interface and very easy to set up your visual IVR solution. I wish I knew about this app earlier. It saves me…