Visual IVR solutions for Telecommunication industry
With so many people using mobile devices to communicate, it is critical for telecommunication companies to provide great service to match their omni-channel customers’ needs. Customer satisfaction and loyalty are a key focus for any organization looking to stay competitive.
Telecommunication companies are always contending with high churn rates and channel pivoting which often place a strain on your customer care group through increased inbound call volume. Star Phone visual IVR will help you decrease your churn rates, improve your customer retention and engage your customers digitally on their channel of choice.
Custom Visual IVR sevices for TELECOM system
Hundreds of stylish templates
Pick a Visual IVR template fit for your business to save time on development and start editing based on your requirements.
Convenient editor without programming
Customize one of Star Phone Visual IVR templates, drag and drop blocks to add menu levels and change colors to match it to your brand.
Mobile version
Create a Visual IVR solution that will be available for your customer wherever they are on their smartphone device.
Professional support
Get access to high quality support from our dedicated professionals 24 hours a day, 7 days a week.
With visual IVR builder, it will take you only several minutes to create a fully customized solution tailored to your services.
Higher response rate for customers
With visual IVR solution, you can give your customer access to information and services through a secure and easy-to-use mobile application whenever and wherever they want. They can simply interact with the mobile app, navigating through the menu items predefined by you and get all the necessary information on the go. If they still need to get some help from real people, they can simply fill in a short form from the app and the question will be submitted to one of your support specialists.
Reduce the operational costs and increase employee happiness
Every time your marketing team launches a new product, the number of calls and product inquires peak and you have to push your call center to work non-stop. Star Phone can help you service these requests quickly while delivering a great experience with the most affordable costs. You can include all the important information, updates and notifications in your customizable visual IVR application, reducing the agent call volume by providing self-service possibilities to your customers.
Also look at: Free templates | Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers
Our clients about this service
Private business
Handling a lot of clients can be a very challenging as you have to make sure that you are able to respond to all their requests. StarPhone is a great app that helps our business stay in touch with customers 24/7 and answer all their requests with no extra effort.
After I started using the Star Phone app along with the Smart Star number, my leads have increased dramatically. And the g…
Great app! So far it has never failed me. Great help for big companies with users all over the world. App localization cou…
Very simple interface and very easy to set up your Visual IVR solution. I wish I knew about this app earlier. It saves me…
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