Visual IVR solutions for Media & Entertainment companies
Technology is making media and entertainment more easily accessible and readily available to all consumers.
- Customers’ ever-increasing expectations about customer service.
- Phone calls remain the most popular communication channel to address subscription service issues, despite increases in online support offerings.
- Inefficient billing processes make changing or accessing billing data inconvenient for customers.
- Customers must wait in long queues to speak to a representative for answers to common technical or support issues.
- Customization and adaptability are vital for differentiation.
Star Phone visual IVR can be of great assistance in media & entertainment industry, as it can provide high-quality service across every point-of-contact with the customer while managing costs. Star Phone visual IVR system has been developed keeping all the issues mentioned above in mind, and our VIVR solution will help you solve all these issues with little to no cost.
Custom Visual IVR sevices for MEDIA system
Hundreds of stylish templates
Pick a Visual IVR template fit for your business to save time on development and start editing based on your requirements.
Convenient editor without programming
Customize one of Star Phone Visual IVR templates, drag and drop blocks to add menu levels and change colors to match it to your brand.
Mobile version
Create a Visual IVR solution that will be available for your customer wherever they are on their smartphone device.
Professional support
Get access to high quality support from our dedicated professionals 24 hours a day, 7 days a week.
With our visual IVR builder, it will take you only several minutes to create a fully customized solution tailored to your products and services.
Higher response rate for customers
With visual IVR, your customers will be able to get answers to their questions faster, without spending any time in the queue, with simple interactions with your branded application. They can navigate through the menu items defined by you in advance and get the information they were searching for 24 hours a day, 7 days a week. If they reach a point where the visual IVR app cannot help them, the query will be routed to your support agent with the browsing history of the caller.
Reduce the cost of common sales, service, inquiry and support calls
In addition to the benefits that customers enjoy, Visual IVR solution will allow your media company to save significantly as technology eliminates the use of expensive proprietary hardware, lowering the network infrastructure and hardware costs by up to 70%.
Also look at: Free templates | Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers
Our clients about this service
Private business
Handling a lot of clients can be a very challenging as you have to make sure that you are able to respond to all their requests. StarPhone is a great app that helps our business stay in touch with customers 24/7 and answer all their requests with no extra effort.
After I started using the Star Phone app along with the Smart Star number, my leads have increased dramatically. And the g…
Great app! So far it has never failed me. Great help for big companies with users all over the world. App localization cou…
Very simple interface and very easy to set up your Visual IVR solution. I wish I knew about this app earlier. It saves me…
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