82% of today’s consumers say speed of service is the number one factor to a great customer experience. No matter how small or big your company is, it is hard to keep up with the increasing number of customer requests as your user base is growing. You are forced to spend more on support, hire more people, and still, your customer satisfaction rate is decreasing every day. Star Phone visual IVR is a simple and affordable application, that will help you solve all the problems mentioned above, and much more.
Pick a Visual IVR template fit for your business to save time on development and start editing based on your requirements.
Customize one of Star Phone Visual IVR templates, drag and drop blocks to add menu levels and change colors to match it to your brand.
Create a Visual IVR solution that will be available for your customer wherever they are on their smartphone device.
Get access to high quality support from our dedicated professionals 24 hours a day, 7 days a week.
Star Phone can be used for several verticals in your service company. Use visual IVR solution to let your customers service themselves, find information they are looking for, close some transactions, like checking account information, paying for subscription, cancelling or updating subscription, etc. With visual IVR builder, it will take you only several minutes to create a service tailored to your service needs and solutions.
With Star Phone, the user will simply interact with your branded mobile application to find information they need. If the automated visual IVR is not capable to help them, they can simply fill in a form and their issue will be submitted to one of your support agents.
The system allows companies to easily handle high request volumes. Your customers will be able to find information they are looking for on their own, on the go. And your agents will have more time to take care of complex issues.
Another great advantage of Star Phone is its cost. Fewer offices, less equipment and reduced staffing allow you to control expenses without sacrificing customer support. Our visual IVR can replace receptionists and customer service agents for mundane routine tasks and free their time up for more important tasks.
Loyalty is key for any service company. Visual IVR solution will help you keep your customers happy with your services and increase your brand loyalty.
Also look at: Free templates | Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers
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