In the delivery industry, timing is everything. And as a company offering delivery services, you need to keep constant contact with your customers, to ensure their orders are being processed. As your business grows and the number of customers increases, you need to put in more resources to maintain high quality customer support, which can dramatically increase your operational costs.
Star Phone visual IVR can replace your customer support specialists for simple and repetitive inquiries and save up their time for more complex sales or support tasks. The system can provide high-quality service across every point-of-contact with the customer while managing costs.
Pick a Visual IVR template fit for your business to save time on development and start editing based on your requirements.
Customize one of Star Phone Visual IVR templates, drag and drop blocks to add menu levels and change colors to match it to your brand.
Create a Visual IVR solution that will be available for your customer wherever they are on their smartphone device.
Get access to high quality support from our dedicated professionals 24 hours a day, 7 days a week.
With visual IVR builder, it will take you only several minutes to create a fully customized solution tailored to your shipping and transportation services.
Star Phone customizable VIVR system can work as a receptionist for your delivery company and provide all the necessary information to your customers with no cost at all.
With visual IVR, your customers will be able to get answers to their questions faster, without spending any time in the queue, with simple interactions with your branded application. They can navigate through the menu items defined by you in advance and get the information they were searching for 24 hours a day, 7 days a week. If they reach a point where the visual IVR app cannot help them, the issue will be routed to your customer support specialist with the browsing history of the caller.
In addition to the benefits that customers enjoy, Visual IVR solution will allow your delivery company to save significantly as technology eliminates the use of expensive proprietary hardware, lowering the network infrastructure and hardware costs by up to 70%. Also, because most of the information is obtained through the interactions with the mobile app, your staff will be able to work on more complex issues, fit to their skills.
Also look at: Free templates | Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers
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