As a bank, you receive a huge amount of calls every now and then with small and simple questions. Most of the questions asked by customers are standard and an visual IVR solution with preconfigured answers will free up hours of time from your customer support team.
Pick a Visual IVR template fit for your business to save time on development and start editing based on your requirements.
Customize one of Star Phone Visual IVR templates, drag and drop blocks to add menu levels and change colors to match it to your brand.
Create a Visual IVR solution that will be available for your customer wherever they are on their smartphone device.
Get access to high quality support from our dedicated professionals 24 hours a day, 7 days a week.
Star Phone application for banks will help you by dealing with smaller queries of customers keeping the agents free to handle complex queries.
With our Visual IVR builder, it will take you only several minutes to create a fully customized solution tailored to your banking services.
Here are several verticals you can use Star Phone Visual IVR services to reduce the customer service costs:
With Star Phone, your account holders will be able to get answers to their questions faster, without spending any time in the queue, with simple interactions with your branded visual IVR application. They can navigate through the menu items defined by you in advance and get the information they were searching for 24 hours a day, 7 days a week. If they reach a point where the automated visual IVR cannot help them, a call will be routed to the support team most experienced in the topic your customer was researching.
In addition to the benefits that customers enjoy, visual IVR solution will allow your bank to save significantly as technology eliminates the use of expensive proprietary hardware, lowering the network infrastructure and hardware costs by up to 70%.
Because the majority of the support issues are handled automatically with the visual IVR, you will no longer need to maintain an expensive contact center focused on answering simple customer inquiries. Instead, you can keep several customer support specialists in house, that will occasionally get on the phone with the customers to discuss more complex sales inquiries, product details or support issues.
Also look at: Free templates | Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers
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