Visual IVR solutions for banking industry

With Star Phone, your account holders will be able to get answers to their questions faster, without spending any time in the queue, with simple interactions with your branded visual IVR application. They can navigate through the menu items defined by you in advance and get the information they were searching for 24 hours a day, 7 days a week. If they reach a point where the automated visual IVR cannot help them, a call will be routed to the support team most experienced in the topic your customer was researching.

Reduce the cost of common sales, service, collections, inquiry and support calls

In addition to the benefits that customers enjoy, visual IVR solution will allow your bank to save significantly as technology eliminates the use of expensive proprietary hardware, lowering the network infrastructure and hardware costs by up to 70%.

Because the majority of the support issues are handled automatically with the visual IVR, you will no longer need to maintain an expensive contact center focused on answering simple customer inquiries. Instead, you can keep several customer support specialists in house, that will occasionally get on the phone with the customers to discuss more complex sales inquiries, product details or support issues.

Also look at: Free templates |  Solutions for small business | Capabilities for business | Benefits for business | Benefits for customers