Our simple to use system will help you grow your business and cut your costs, increasing your brand loyalty and customer satisfaction. 82% of consumers say speed of service is the number one factor to a great customer experience. No matter how small or big your company is, it is hard to keep up with the increasing number of customers’ requests, as your user-base is growing. You are forced to spend more on support, hire more people, and still, your customer satisfaction rate is decreasing every day. The answer is simple: Visual IVR, that will keep your business at a hand’s distance from your customer 24/7, wherever they are and whichever language they speak.
Visual IVRs are no longer a luxury afforded by big companies that receive thousands of calls per day. Star Phone toolset will help you create a system customized to your business needs, customer requests and company information. The advantages of having Visual IVR integrated in your small business are multiple, starting from customer satisfaction rate and increase in conversion rates, ending with cost-efficiency and simplified operations.
With Star Phone, your customers will be able to get answers to their questions faster, without spending any time in the queue, with simple interactions with your branded application. They can navigate through the menu items defined by you in advance and get the information they were searching for 24 hours a day, 7 days a week. If they reach a point where the automated Visual IVR cannot help them, a call will be routed to the right agent.
Star Phone allows companies to easily handle high customer inquiry level. Your customers will be able to find information they are looking for simply by navigating through the app. When a call is routed to your agent, they will have the issue in front of them, which will make it easier and faster.
Another advantage of Start Phone is cost. By offering automated access, you do not have to invest as many resources into call centers. Fewer offices, less equipment and reduced staffing allow you to control expenses without sacrificing customer support. Our Visual IVR can replace receptionists and customer service agents for mundane routine tasks and free their time up for more important tasks.
Star Phone system provides benefits not only for the companies, but also for the customers. With traditional phone-based support, callers must go through an endless series of hurdles in order to receive the help they require. Progress is usually impossible unless they first connect with a live operator which can sometimes take time. With Star Phone users can manage their own accounts without any wait at all. They can pay their bills, update their profiles or reach the most appropriate departments simply by choosing their preferences. Improved customer satisfaction can have a powerful impact on your company’s bottom line.
Handling a lot of clients can be a very challenging as you have to make sure that you are able to respond to all their requests. StarPhone is a great app that helps our business stay in touch with customers 24/7 and answer all their requests with no extra effort.
After I started using the Star Phone app along with the Smart Star number, my leads have increased dramatically. And the g…
Great app! So far it has never failed me. Great help for big companies with users all over the world. App localization cou…
Very simple interface and very easy to set up your Visual IVR solution. I wish I knew about this app earlier. It saves me…
Phone numbers, emails, SMS, Facebook, website or address, are all these your business contact details? Where and how do I find it all? Well, you’re lucky if your custome…
If you have ever dealt with the customer support of a large company, you are pretty familiar with how Visual IVR works. In a typical scenario of a company that uses an V…
In effective business management and growth, the 2 most important goals of marketing are to obtain new customers and to keep the old customers returning back to your business.…
Call centers have become the essential part of many companies. If a company fails to provide good call center service, it will likely lose most of its customers.
For a company to achieve its goals it is important to keep and grow its customers.
It’s an undeniable fact, that customers are the base of every success. That&rs…
In effective business management and growth, th…Read More
For a company to achieve its goals it is import…Read More
We are excited to announce the launch of Star P…Read More
If you have ever dealt with the customer suppor…Read More
|What is the Visual IVR calling process like?|
|What does Visual IVR stand for in a Call Center?|
|How does Visual IVR work?|
|What is Visual IVR (Visual IVRs) number? Visual IVRs number means|